Care Coordinator/Care Navigator

  • Carenet Healthcare
  • Sacramento, CA 94205, United States
  • Jan 24, 2013
Full time Admin-Clerical Business Development Customer Service Health Care Sales

Job Description

Our Care Coordinator positions are responsible for managing a high volume of service requests from physician offices and healthcare patients.  Ensures customer satisfaction by providing quality service, identifying customer needs and assisting them with issues/concerns related to health care issues.

  • Responds to the needs of a 24/7/365 operation.
  • Must have excellent customer service skills.
  • Comfort providing customer service with clients over the phone
  • Handling multi-line phone operation in a call center environment.
  • Identifying best service approach while assisting clients; identify clinical support, navigate to appropriate support systems, etc.

The job qualifications are as follows:

  • High School Diploma or General Education Degree (GED) required; some college preferred.
  • Minimum of One (1) year customer service experience in a call center, medical office/clinic or institutional setting; or institutional setting; or equivalent combination of education and experience required.  Healthcare experience preferred.
  • Strong office/administrative skills:  MS office suite, data entry skills, multi phone lines. Able to multi-task on computer while interacting by phone, collecting and documenting member information.

At Carenet Healthcare Services, our teams have the wonderful responsibility to guide millions of people to the healthcare resources and cost savings they need, and to help make the healthcare process less complicated for them. Whether it’s finding the best doctors and pharmacies under their health insurance coverage, receiving expert guidance from a registered nurse, enrolling in extra benefits such as gym memberships, or getting an expensive test or procedure done without breaking the bank – we are able to guide them to the right resources at the right time.